Travel Info & Frequently Asked Questions
Below are common questions asked by our customers. If the answer you need isn’t here or elsewhere on the web site, please use the Contact Form.
How to purchase a ticket?
Other than through our website, a ticket can also be purchased by calling our Call Center at 1-800-667-9356.
Additionally, tickets can be bought at partner travel agencies and directly at our airport base locations as well.
What are accepted forms of payment?
Mastercard, Visa, American Express and Debit are the accepted forms of payment. Cash only will be accepted with prior authorization from a Manager. To inquire about cash payments, call our reservations number at 1-800-667-9356.
What are your check in regulations?
You must check in at least 30 minutes prior to departure. If you do not check in at the airport at least 30 minutes to departure, your ticket will be forfeited and offered to a Standby passenger.
We do suggest to check in at least one hour prior to departure.
Can a passenger be refused travel?
Yes, a passenger can be refused travel for the following reasons:
A person whose behavior might be hazardous to other passengers
A person who has a contagious disease
A person that cannot use the standard seating configuration
A person that is obviously under the influence of alcohol or drugs
How do I purchase a ticket for an unaccompanied minor?
It is our goal to provide safe, reliable and comfortable travel for children travelling alone. This program is set up to provide this service.
The Unaccompanied Minor program is mandatory for children travelling alone between the ages of 5 and 11.
Children under the age of 5 are not eligible.
Reservations must be confirmed for the child’s final destination and notification given at the time of booking that the child is travelling as an unaccompanied minor.
Reservations can only be made for Monday through Friday on the first flight of the day, for an unaccompanied minor to travel
Full name, address, telephone number and identification are a mandatory requirement for the parent or guardian dropping off and picking up the child at the airports, as well as an emergency contact number for departure point
The charge for an unaccompanied minor’s air ticket is the YCH class fare applicable for their destination
For providing this service there is a mandatory fee of $20.00 + GST, that is charged over and above the ticket fare, and must be paid at the booking
Passenger must check in no later than ½ hour prior to departure
Identification is required from the child travelling (ie health card, treaty card)
Parent or guardian dropping off the child will be required to complete an unaccompanied minor form and pay the fee if it has not already been done and provide photo identification
The child will be given a lanyard tag to wear to identify them as an unaccompanied minor
A customer service agent will escort the unaccompanied minor to the aircraft and relay all the information to the flight crew, who will take over responsibility of the child
Once the aircraft has arrived at the final destination of the unaccompanied minor the crew will relay the information to the customer service agent there
The child will be escorted into the arrival area and require photo identification and signature of the parent or guardian named on the unaccompanied form.
Do you need travel documentation when traveling with Transwest Air?
Yes, identification is required when travelling with Transwest Air.
**You will be refused travel if you do not have proper identification.**
One piece of valid government-issued photo identification that shows the holder’s name, date of birth, and gender;
Two pieces of valid government-issued identification, at least one of which shows the holder’s name, date of birth, and gender; or Valid Government-issued ID could be the following:
• Drivers License
• Provincial Health Card
• Provincial Identity Card
• Birth Certificate
• Certificate of Indian Status (Status Card) issued by Indian and Northern Affairs
For more information on required documents for Domestic Travel, please see https://www.publicsafety.gc.ca/cnt/ntnl-scrt/cntr-trrrsm/pssngr-prtct/dcmnts-en.aspx
What is the carry on luggage allowance?
The passenger is limited to two bags weighing no more than 20lbs total weight.
What do I do in case of lost and/or damaged luggage?
Any loss or damage to checked baggage must be reported to Transwest Air within 24 hours of flight arrival. The Transwest Air agent will verify the lost/damaged checked luggage and will complete a Baggage Irregularity Report in triplicate. This form is to be completed by both yourself and the Transwest Air agent.
Alternatively, you can report lost/damaged checked luggage via the form found on the Report Lost Baggage form.
Pet Acceptance Policies
Transwest accepts pets for travel as checked baggage only if accompanied by a passenger. Transwest will not accept pets as a cargo shipment.
All animals travel in the cargo hold of the aircraft, with the SAAB aircraft cargo area being the same temperature as the cabin. Due to the limited space in the cabins of our aircraft and the possibility of allergic reactions, animals will not be transported in the cabin area, with the exception of service animals that assist customers with a disability.
When travelling with an animal, it is counted as the first piece of luggage.
When transporting animals the following are required:
- All animals must be in a hard-sided approved kennel with a leak proof bottom
- Animals must be able to stand up and turn around comfortably
- May not be transported on any aircraft that is also shipping dry ice
To travel with a pet:
- Notice must be given when the reservation is made that the passenger is travelling
with a pet (include type of animal, size of animals, and size of kennel). Contact
reservations at 1-800-667-9356 to make note of travelling with a pet.
- Must check in 1 hour prior to the flight if travelling with an animal
- A handling fee of $20.00 plus GST is charged to the passenger and must be prepaid
Animal travel may be limited or refused due to any of the following criteria:
- Failure to comply with the above rules
- Aircraft type
- Aircraft is at maximum capacity
- Temperature of the cargo hold
Firearms and Ammunition
Carriage of weapons by passengers is strictly forbidden unless the passenger is an on-duty peace officer. All firearms must be declared and transported in checked baggage.
If checking in a handgun, the passenger will need to present:
- Registered firearm license PAL (Possession and Acquisition License)
- Permit to carry or transport
If checking in a rifle (hunting equipment), the passenger must adhere to the following:
- Present their Registered Firearm license PAL (Possession and Acquisition License)
- The firearm must be dismantled if possible, with the firing pin removed, and it must be unloaded
- The firearm must be kept in a rigid and locked case. The passenger id required to fill out a firearm unloaded tag and place it inside the locked case as well as a firearms declaration.
At the request of the Chief and Council of the “dry reserve” communities we service, it is Northern Scheduled Services’ policy to refuse shipments of alcohol to the residents of the northern communities, including Uranium City and Points North. If alcohol is found in baggage or cargo it will be removed and disposed of immediately with no compensation given to the passenger or shipper. Transwest Air will not be responsible for any confiscated alcohol.
Transwest Air has four fares available: Full Y fair, Tier 1, Tier 2 and Tier 3.
The Full Y fare is the only fare that is fully refundable. It will be refunded to the form of payment that it was charged to. Any cash fare’s paid will be forwarded to Accounting and a cheque will be issued. If the fare was charged to a company, the company will receive the refund on account.
For Tier 1, 2 or 3, there is a $30.00 administration fee plus GST for cancellation. The remainder of the fare is placed in a credit file to be used by the passenger within one year. The passenger must notify Transwest Air at least 24 hours prior to departure to be eligible for the credit to be added to their file.
What are the recommendations for people with disabilities?
Free accompaniment is available in Saskatoon airport for departure and arrival for passengers with reduced mobility or disabilities.
Transportation wheelchairs will be provided upon needs.
Passengers with reduced mobility should be accompanied by a passenger with full physical abilities to help in case of need.
Assistance for reduced mobility passengers must be requested via the Call Center.
Can I take a wheelchair on board for disabled passengers?
Your personal wheelchair will be boarded as luggage, but a courtesy wheelchair is available on-board to assist you.